You see what we see,before you approve it.
Every job at Mach 6 starts with a digital vehicle inspection — step one of the process. What follows is how the rest of it stays visible.
Digital vehicle inspections put a photograph next to every finding. Diagnostic software confirms the fault before a wrench moves. Approvals happen on your screen, and the conversation is tracked, not remembered.
See the full six-stage process on Why Mach 6 — the DVI is stage one, and everything after it builds on the record it creates.
How the process works
Four steps you can see from your side
Digital inspection
Every finding gets photographed as it's written up. You see the worn component, not a description of it.
Diagnostic confirmation
Diagnostic software confirms the fault against live data before a part is ordered or a teardown is quoted.
Digital approval
The estimate arrives with parts and labour broken out. You approve line by line, on your screen.
Tracked communication
The conversation lives in the CRM, not in somebody's memory — so the next call starts where the last one ended.
Why it matters
Visibility is what makes 48 and 24 possible
The commitments on the Why Mach 6 page — inspection results in 48 hours, estimates in 24 — aren't a matter of working faster. They're a matter of never losing a job to a missing photo, an unconfirmed fault or an approval sitting in somebody's voicemail.
- Photo-backed findings mean fewer approval conversations, not more
- Fault confirmation before ordering means fewer wrong parts and no second teardown
- A digital record per unit builds a maintenance history you can plan and resell against
- Tracked communication means any advisor can pick up your file cold
The commitments in writing
Two promises. Both in writing.
The Downtime Promise
Inspection results within 48 hours of your scheduled booking — guaranteed. A comprehensive estimate within 24 hours of diagnostic completion. Worst case, that's 72 hours from drop-off to a number you can act on — and you'll hear from us before then, not after. Every unit leaves with a condition report and a digital vehicle inspection you can make decisions from. No surprises. No delays. Just results.
The Estimate Lock
Serial estimating — approve one number, then watch it grow — is one of the top three issues for fleets in this industry. Our Estimate Accuracy & Approval Policy ends it: once approved, your estimate is locked on price and scope. Changing a locked estimate takes manager approval — and nothing changes without yours.
Don't take the website's word for it
Ask to see a real DVI. A condition report with the finding photos, and a locked estimate — before you commit the unit.
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Inspection results in 48 hrs · Estimates in 24 hrs · No surprises.
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Fastest route if the unit is already down